MA Group Property Claims delivers an integrated, seamless service that enhances the customer journey and delivers value for money to insurers. We help insurers retain customers through high levels of customer satisfaction. Supported by:
Trading since 1996, we have a strong reputation for innovative, highly efficient services which save time and money for insurers on all aspects of property claims.
We combine highs level of insurance knowledge and building repair expertise with a detailed understanding of customer service excellence.
We have a wealth of genuine customer expertise, ensuring that we provide the best Integrated Property Claims management service to our clients and their customers.
How great property claims planning and communication by MA Group and contractors helped to keep Covid-19 vaccinations going.
The challenges facing the construction industry in 2021 and the impact it will have on property insurers and their customers, builders and property insurance claims.
At MA Group we have systems and training in place to quickly identify vulnerable customers and to ensure that their claims are monitored closely.
We invest heavily in our three strategic assets – our people | customer engagement and fulfilment | technology and efficiency. Customer focus and understanding are at the heart of our day-to-day operations. We consistently achieve WORLD CLASS Net Promoter Scores. Our average NPS score for 2020 was 70.
“Excellent service from Revival staff to come out as an emergency over the weekend to help and talk us through the process”.
S.M., Greater Manchester
“Many many thanks for what was a painless process thanks to your help.”
“Absolutely brilliant service. Everything has been done as they initially said it would be, to the time scale given. Regular checks have been carried out and we have been kept fully informed of these.”
“Just wanted to say a million thanks to you for all your help in organising the repair work at my house. Everybody at your company has been efficient, pleasant, polite and a pleasure to deal with, so a very big thank you to you all!”
“It is a pleasure to speak with someone from a company who reacts so quickly, MA Assist all the way through have been quick and communicated well”.
P.A., West Yorkshire
“The job you’ve done is just first class. I can’t believe the quality of the work. We would highly recommend you to anyone. Please pass on my thanks to everyone. Everyone was so helpful, it is unreal!”
“The customer service is excellent, thank you.”
“Thank you so much for your patience, guidance and excellent communications on this one, which reduced my fathers’ anxiety considerably, after our initial struggle with his home insurer.”
“I would like to pass on my thanks to everyone concerned in the above claim. The efficiency and excellence that my claim was dealt with was exemplary”.
We thrive on challenging the status quo of existing models and solutions and are constantly looking for better ways to deliver our service for all stakeholders. Our innovations include:
We manage property claims for some of the largest insurers, loss adjusters and brokers in the UK.
We manage their property claims services on a bespoke basis under delegated authority, managing the entire claims cycle and providing a package of services in line with our clients’ claims philosophies and underlying principles.
Our national service has helped reduce claims management and settlement costs through correct property claims validation and the delivery of quality building repair work.