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MA GROUP
PROPERTY CLAIMS

A better way

MA Group Property Claims delivers an integrated, seamless service that enhances the customer journey and delivers value for money to insurers. We help insurers retain customers through high levels of customer satisfaction. Supported by:

integrated systems

integrated systems

deep technical knowledge of buildings

deep technical knowledge of buildings

strong supply chain management

strong supply chain management

analysis of data and trends, and predictive statistical models

analysis of data and trends, and predictive statistical models

digital solutions

digital solutions

Trading since 1996, we have a strong reputation for innovative, highly efficient services which save time and money for insurers on all aspects of property claims.

We combine high levels of insurance knowledge and building repair expertise with a detailed understanding of customer service excellence.

We have a wealth of genuine customer expertise, ensuring that we provide the best Integrated Property Claims management service to our clients and their customers.

Our Brands

Virtus Validations

Independent property surveying & validation solutions

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Revival

Fire & flood restoration, leak detection

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MA Assist

Property claims handling and building repair network

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Case Studies

New client onboarding excellence

Read how MA Group demonstrated onboarding excellence and amazing customer services for a new client via Virtus Validations

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It never rains but it pours..

Read about the technical, large and complex project managed by MA Group and BRS Scotland that won the MA Group Special Project Award 2021 at our Annual awards ceremony.

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Caring for the elderly

Revival Thames Valley carried out a complex drying project in a flooded home for the elderly which involved a 300 year old building and many affected residents.

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Customer Satisfaction

We invest heavily in our three strategic assets – our people | customer engagement and fulfilment | technology and efficiency. Customer focus and understanding are at the heart of our day-to-day operations. We consistently achieve WORLD CLASS Net Promoter Scores. Our average NPS score for 2020 was 70.

“Excellent service from Revival staff to come out as an emergency over the weekend to help and talk us through the process”.

S.M., Greater Manchester

“Many many thanks for what was a painless process thanks to your help.”

B.F., Northamptonshire

“Absolutely brilliant service. Everything has been done as they initially said it would be, to the time scale given. Regular checks have been carried out and we have been kept fully informed of these.”

L.H., Norfolk

“…a million thanks to you for all your help in organising the repair work at my house. Everybody at your company has been efficient, pleasant, polite and a pleasure to deal with, so a very big thank you to you all!”

J.D., Manchester

“It is a pleasure to speak with someone from a company who reacts so quickly, MA Assist all the way through have been quick and communicated well”.

P.A., West Yorkshire

“The job you’ve done is just first class. I can’t believe the quality of the work. We would highly recommend you to anyone. Please pass on my thanks to everyone. Everyone was so helpful, it is unreal!”

D.N., Nottingham

“The customer service is excellent, thank you.”

C.C., Durham

“Thank you so much for your patience, guidance and excellent communications on this one, which reduced my fathers’ anxiety considerably, after our initial struggle with his home insurer.”

K.T., Bristol

“I would like to pass on my thanks to everyone concerned in the above claim. The efficiency and excellence that my claim was dealt with was exemplary”.

J.B., Essex

Innovation

We thrive on challenging the status quo of existing models and solutions and are constantly looking for better ways to deliver our service for all stakeholders. Our innovations include:

Scoper

Digital solutions such as our mobile surveying and validation app

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National Schedule of Rates

Our bespoke National Schedule of Rates schedule

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Minerva

Our MINERVA risk & reward pricing model

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Our Clients

We manage property claims for some of the largest insurers, loss adjusters and brokers in the UK.

We manage their property claims services on a bespoke basis under delegated authority, managing the entire claims cycle and providing a package of services in line with our clients’ claims philosophies and underlying principles.

Our national service has helped reduce claims management and settlement costs through correct property claims validation and the delivery of quality building repair work.

Zurich
RSA
Allianz
CHUBB
esure
Axa
ageas
Crawford
integra
HISCOX
Gallagher
Criterion