About us

MA Group has been trading since 1996 and has become one of the UK’s leading Integrated Property Services companies. MA Group Property Claims specialises in property claims handling for insurers and intermediaries and our NHCC business provides after care and repair services for housebuilders.

We manage over 200 suppliers (building contractors, surveyors, specialist contractors and disaster restoration branches) across the UK, project managing tens of thousands of claims each year.

Our Senior Management team have a wealth of experience and qualifications in construction, insurance and business management.

Senior Management Team

Kevin Durkan

Non-Executive Chairman

Kevin has spent 40+ years in senior positions within financial services and was Group GI Executive of LV= for 15 years. He set up his own consultancy firm in 2006 and has worked with the MA Group since 2013. He was a long-standing member of the CMI.

Chris Hall

Non-Executive Digital & IT Director

Chris has 30+ years of experience in providing digital solutions to the insurance claims industry. As founder of Adactus Ltd he delivered customised web and mobile based solutions for a wide range of eBusiness and eCommerce sectors.

Paul Hayman

Chief Executive Officer

Fellow of the Chartered Institute of Building with a Diploma in Management Studies, Paul has 35+ years of experience in construction and insurance, delivering customer focussed solutions across Europe and the UK. He led the MBO of MA Group in 2008.

Jorge Gonzalo

Chief Operating Officer

A talented operations manager, Jorge is a Six Sigma Green Belt with a Diploma in Management and Leadership. He was a member of the MBO management team in 2008 and has been instrumental in the successful growth and development of MA Group.

Teresa Owen

Finance & Strategy Director

Teresa trained as a Chartered Accountant and has an MBA from London Business School. She is a versatile businesswoman with 30+ years of business experience including senior finance and strategic roles in FTSE 100 groups. She joined MA Group in 2009.

James Bush

Chief Commercial Officer

James has held a number of senior management and board level roles in the construction insurance sector over the past 20 years, joining MA Group in late 2017 to establish NHCC. He is a strong entrepreneurial professional with an MBA.

Tony Derbyshire

Supply Chain Director

Tony rejoined MA Group in 2020 after working as Network Director for a global loss adjuster. With an MBA and Fellowship of the Chartered Management Institute, Tony has always worked in construction and has 20+ years in insurance claims in senior roles.

Louisa Major

Operations Director

Louisa is a Certified Financial Planner with 20+ years of insurance experience in operations, sales, compliance, training and development. Her Six Sigma and Cert CII qualifications support her skills in customer service and process improvement.

Poppy Wakefield

Deputy Supply Chain Director

Poppy joined MA Group in 2009. She has a BA Hons degree in Business Management and has gained the CII qualification. Her 11+ years of experience within the property insurance industry include 5 years spent working for a building contractor.

Sally-Ann Johnson

Executive P.A.

Sally-Ann is educated to degree level and has worked at executive level in FMCG and hospitality for many years.  She organises a plethora of activities and events for the management team, clients, suppliers and staff.  She joined MA Group in 2015.

Our Vision and Mission

To become the UK’s leading Integrated Property Claims Group in our chosen markets by:

• Ensuring customers are our top priority. Consumer satisfaction must be at the heart of our day to day operation and behaviour.
• Being a growth company expanding our range of products & services to address existing and further markets, challenging the status quo of existing models and solutions.
• Becoming one of the most trusted and respected Integrated Property Claims Group in the UK by both our end user customers and wider stakeholders.
• Creating innovative service solutions | Building scale in networks | Expanding our professional services.
• Investing in three strategic assets | Our people | Customer engagement and fulfilment | Technology and efficiency.
• We specialise in property claims handling for insurers and intermediaries.

Our Values

At MA Group, our business is built on a strong set of core values which underpin everything we say and do. Our values inspire our excellent people. They inspire our ideas for innovation.

They inspire the way we design our processes:

• Keep it simple – We believe in keeping things simple for our customers, we like to talk straight and avoid jargon.
• Excellent communication – We believe in keeping our customers and our clients well informed.
• A can do, will do attitude – We are here to serve our customers and we do what we say we will do.
• Being passionate – We believe every individual can make a contribution to the overall success of our business.
• Honesty and integrity – When we tell you we can handle your claims, services and instructions more quickly and more cost effectively we can back this up with evidence.
• Flexibility – We are responsive to our clients’ needs and we can cope with what you throw at us.
• Compassion – We empathise with customers, policyholders, but also with our clients.
• Supporting our staff – We constantly support our colleagues, contractors, clients and customers in order to create a winning team.