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About us

MA Group has been trading since 1996 and has become one of the UK’s leading Integrated Property Services companies. MA Group Property Claims specialises in property claims handling for insurers and intermediaries and our NHCC business provides after care and repair services for housebuilders.

We manage over 200 suppliers (building contractors, surveyors, specialist contractors and disaster restoration branches) across the UK, project managing tens of thousands of claims each year.

Our Senior Management team have a wealth of experience and qualifications in construction, insurance and business management.

Senior Management Team

Paul Hayman

Paul Hayman

Chief Executive Officer

Fellow of the Chartered Institute of Building with a Diploma in Management Studies, Paul has 35+ years of experience in construction and insurance, delivering customer focussed solutions across Europe and the UK. He led the MBO of MA Group in 2008.

Jorge Gonzalo

Jorge Gonzalo

Chief Operating Officer

A talented operations manager, Jorge is a Six Sigma Green Belt with a Diploma in Management and Leadership. He was a member of the MBO management team in 2008 and has been instrumental in the successful growth and development of MA Group.

Teresa Owen

Teresa Owen

Finance & Strategy Director

Teresa trained as a Chartered Accountant and has an MBA from London Business School. She is a versatile businesswoman with 30+ years of business experience including senior finance and strategic roles in FTSE 100 groups. She joined MA Group in 2009.

Chris Hall

Chris Hall

Non-Executive Digital & IT Director

Chris has 30+ years of experience in providing digital solutions to the insurance claims industry. As founder of Adactus Ltd he delivered customised web and mobile based solutions for a wide range of eBusiness and eCommerce sectors.

James Bush

James Bush

Chief Commercial Officer

James has held a number of senior management and board level roles in the construction insurance sector over the past 20 years, joining MA Group in late 2017 to establish NHCC. He is a strong entrepreneurial professional with an MBA.

Haley Elsden

Haley Elsden

Client Development Director

Haley has 25+ years of experience in the disaster restoration industry focusing on client development and sales. She is well known and respected throughout the industry and is passionate about customer service and ESG. Haley joined MA Group in 2022.

Melissa Bridges

Melissa Bridges

Supply Chain Director

Melissa has been with MA Group for 20+ years. She was an Account Manager for 13 years, Client Director for 2+ years, before moving to Supply Chain Director.  She is Cert CII qualified and has a Certificate in Account Management.

David Shimwell

David Shimwell

Revival Divisional Director

David has worked in the disaster restoration industry for six years, and was Franchise Recruitment Manager for Rainbow before joining MA Group. He helps ensure that Revival delivers exceptional performance for stake holders, clients and network partners.

Sam Butler

Sam Butler

Virtus Divisional Director

A Chartered Building Engineer with 20+ years’ of experience across the house building and structural warranty industries. She helps ensure that Virtus and its surveyors delivers exceptional performance for customers and clients.

Marc Etchells

Marc Etchells

Head of Supply Chain

Marc joined MA Group in Feb 2010, starting in the control centre operation where he achieved his CII Certificate before moving into the supply chain team in 2015. He has over six years of experience as a Supplier Performance Manager and is now Head of Supply Chain.

Roy Benyon

Roy Benyon

Head of Technical, Large, Complex

Roy has 35+ years of experience in the construction industry delivering front line services and partnerships. A member of the RICS with an Executive Diploma in Management, he is also a former Board Director of Local Authority Building Control.

Poppy Wakefield

Poppy Wakefield

Head of Group Quality

Poppy joined MA Group in 2009. She has a BA Hons degree in Business Management and has gained the CII qualification. Her 11+ years of experience within the property insurance industry include 5 years spent working for a building contractor.

Geof Loe

Geof Loe

Health, Safety and Technical Manager

Geof has 18+ years of experience in construction management. He is a technical member of the Institute of Occupational Safety & Health, has multiple NEBOSH qualifications and has completed the CITB’s Site Management Safety Training Scheme.

Sally-Ann Johnson

Sally-Ann Johnson

Executive P.A.

Sally-Ann is educated to degree level and has worked at executive level in FMCG and hospitality for many years.  She organises a plethora of activities and events for the management team, clients, suppliers and staff.  She joined MA Group in 2015.

Social Responsibility

At MA Group we are committed to making a positive contribution to our community and society in general. Not only do we try to support our local community but we also support charities that are close to our hearts and support fund-raising activities by our staff.

We are proud sponsors of the European Transplant & Dialysis Games which are being held in Oxford 21-28 August 2022.

Staff Welfare

Our people are important to us, and we couldn’t deliver our excellent services without them. Our Employment Assistance Programme is a confidential employee benefit designed to help staff with personal and professional problems that could be affecting their home life or work life, health and general well-being. A helpline is available 24/7, 365 days a year as well as a “Health Portal” that provides information and tools to all staff.

We reward all staff through:

training and continuous improvement programmes

training and continuous improvement programmes

monthly and annual Making A Difference (MAD) awards

monthly and annual Making A Difference (MAD) awards

a bonus scheme that shares group profits with all staff

a bonus scheme that shares group profits with all staff

social events

social events

Our Vision and Mission

To become the UK’s leading Integrated Property Claims Group in our chosen markets by:

Our Values

At MA Group, our business is built on a strong set of core values which underpin everything we say and do. Our values inspire our excellent people. They inspire our ideas for innovation.

They inspire the way we design our processes: