MA Group has been trading since 1996 and has become one of the UK’s leading Integrated Property Services companies. MA Group specialises in property claims handling for insurers and intermediaries and our NHCC business provides after care and repair services for housebuilders.
We manage over 200 suppliers (building contractors, surveyors, specialist contractors and disaster restoration branches) across the UK, project managing tens of thousands of claims each year.
Our Senior Management team have a wealth of experience and qualifications in construction, insurance and business management.
MA Group Directors & Executive Team
Paul Hayman
Chief Executive Officer
Fellow of the Chartered Institute of Building with a Diploma in Management Studies, Paul has 35+ years of experience in construction and insurance, delivering customer focussed solutions across Europe and the UK. He led the MBO of MA Group in 2008.
Ruben Moggee
Non-Executive Strategy Director
Ruben has extensive business experience and is a former partner of KPMG. As Group CEO of Digicall Group, an outsourced business process company, he grew the business until it employed over 5,500 employees across three countries, including the UK.
Purmpal Taggar
Finance Director
Purmpal brings a wealth of experience as a seasoned executive within the industry, previously working for Polygon. He plays a pivotal role in the group’s strategic development
Sally-Ann Johnson
Chief People & Communication Officer
Sally‑Ann is MA Group’s Chief People & Communications Officer, leading strategic transformation across HR, Training & Development and Marketing Communications. With over 20 years’ experience, she blends commercial insight with a people‑centred approach, strengthening culture, developing talent and elevating brand impact to support high‑performing teams and organisational success.
Andrew Nolan
Chief Information Officer
Andrew has 35+ years of IT experience transforming businesses, improving efficiency and compliance. He is PRINCE2 qualified and over the last 15 years has lead digital transformation programmes in the housing repair and insurance claims industries.
Melissa Bridges
Managing Director, MA Group, Property Claims
Melissa has been with MA Group for 20+ years. She was an Account Manager for 13 years, Client Director for 2+ years, before moving to Supply Chain Director. She is Cert CII qualified and has a Certificate in Account Management.
Kris Martin
General Manager, Magicman
Kris brings 30 years of experience and a decade of senior leadership delivering luxury, high‑rise and high‑volume residential schemes for top London developers. His career spans multiple sectors, from subcontracting to founding and running a successful fit‑out company before returning to London to lead major projects.
Senior Leadership Team, supporting The Executive
Kenny Prazer
Commercial Director, MA Group, Property Claims
Kenny brings over 25 years of experience across insurance, loss adjusting, and repair network management. He has led regional adjusting teams and national contractor networks, consistently improving performance with a practical, global perspective.
Geof Loe
General Manager, NHCC
Geof has 18+ years of experience in construction management. He is a technical member of the Institute of Occupational Safety & Health, has multiple NEBOSH qualifications and has completed the CITB’s Site Management Safety Training Scheme.
Mark Brown
National Training & Development Manager
Mark is an accomplished Learning & Development leader, Mark brings extensive experience designing, delivering and evaluating impactful training solutions across both corporate and military environments. His expertise spans learning needs analysis, instructional design, leadership development and e‑learning creation.
Social Responsibility
At MA Group we are committed to making a positive contribution to our community and society in general. Not only do we try to support our local community but we also support charities that are close to our hearts and support fund-raising activities by our staff.
Every year we raise money for the Oxford Young Adult Clinic at our annual Charity Golf Day and Dinner. This event raises at least £12,000 every year and makes a real difference to the finances for this wonderful charity that has supported Paul Hayman and his daughter for many years.
Our people are important to us, and we couldn’t deliver our excellent services without them. We provide extensive training and continuous professional development through our Know Your Skills | Grow Your Skills “KYS|GYS ” framework. Consisting of over 150 skills-based modules that include face to face training, online training and tutor led courses, we believe our KYS|GYS programme is the most comprehensive approach to CPD for staff and supply chains in the UK property claims management industry.
Our Employment Assistance Programme is a confidential employee benefit designed to help staff with personal and professional problems that could be affecting their home life or work life, health and general well-being. A helpline is available 24/7, 365 days a year as well as a “Health Portal” that provides information and tools to all staff.
We have signed up to the Miscarriage Association’s Pregnancy Loss Pledge to ensure that employees going through something that can be very difficult or traumatic get the support and time off they need.
We reward all staff through:
training and continuous improvement programmes
monthly and annual Making A Difference (MAD) awards
a bonus scheme that shares group profits with all staff
social events
Our Vision and Mission
To become the UK’s leading Integrated Property Claims Group in our chosen markets by:
Ensuring customers are our top priority. Consumer satisfaction must be at the heart of our day to day operation and behaviour.
Being a growth company expanding our range of products & services to address existing and further markets, challenging the status quo of existing models and solutions.
Becoming one of the most trusted and respected Integrated Property Claims groups in the UK by both our end user customers and wider stakeholders.
Creating innovative service solutions | Building scale in networks | Expanding our professional services.
Investing in three strategic assets | Our people | Customer engagement and fulfilment | Technology and efficiency.
We specialise in property claims handling for insurers and intermediaries.
Our Values
At MA Group, our business is built on a strong set of core values which underpin everything we say and do. Our values inspire our excellent people. They inspire our ideas for innovation.
They inspire the way we design our processes:
Keep it simple – We believe in keeping things simple for our customers, we like to talk straight and avoid jargon.
Excellent communication – We believe in keeping our customers and our clients well informed.
A can do, will do attitude – We are here to serve our customers and we do what we say we will do.
Being passionate – We believe every individual can make a contribution to the overall success of our business.
Honesty and integrity – When we tell you we can handle your claims, services and instructions more quickly and more cost effectively we can back this up with evidence.
Flexibility – We are responsive to our clients’ needs and we can cope with what you throw at us.
Compassion – We empathise with customers, policyholders, but also with our clients.
Supporting our staff – We constantly support our colleagues, contractors, clients and customers in order to create a winning team.
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Social Responsibility
At MA Group we are committed to making a positive contribution to our community and society in general. Not only do we try to support our local community but we also support charities that are close to our hearts and support fund-raising activities by our staff.
Every year we raise money for the Oxford Young Adult Clinic at our annual Charity Golf Day and Dinner. This event raises at least £12,000 every year and makes a real difference to the finances for this wonderful charity that has supported Paul Hayman and his daughter for many years.
In 2022 we were proud sponsors of the European Transplant & Dialysis Games held in Oxford 21-28 August 2022.
Staff Welfare
Our people are important to us, and we couldn’t deliver our excellent services without them. We provide extensive training and continuous professional development through our Know Your Skills | Grow Your Skills “KYS|GYS ” framework. Consisting of over 150 skills-based modules that include face to face training, online training and tutor led courses, we believe our KYS|GYS programme is the most comprehensive approach to CPD for staff and supply chains in the UK property claims management industry.
Our Employment Assistance Programme is a confidential employee benefit designed to help staff with personal and professional problems that could be affecting their home life or work life, health and general well-being. A helpline is available 24/7, 365 days a year as well as a “Health Portal” that provides information and tools to all staff.
We have signed up to the Miscarriage Association’s Pregnancy Loss Pledge to ensure that employees going through something that can be very difficult or traumatic get the support and time off they need.
We reward all staff through:
training and continuous improvement programmes
monthly and annual Making A Difference (MAD) awards
a bonus scheme that shares group profits with all staff
social events