Property Claims Management

Our property claims management service delivers a consistently positive claims experience for customers. From surveying and validation through to property repair, we can manage any property damage programme across the UK. We have in-house experts and partners who can carry out the different stages of the process, and we have extensive experience in co-ordinating and managing third parties in all areas.

Property Drying and Restoration – MA Dry

Using the MA Dry process we manage lower value drying out works in properties as well as the building restoration service, in many cases simultaneously, leading to reduced claim durations and costs.

All MA Dry technicians are MA Dry accredited through a mandatory three-day training course. This ensures that properties are dried using the most efficient and intelligent method and ensures that we do not use, or charge for, unnecessary drying equipment. If the most efficient way of drying the affected area involves securing the property and then merely opening the doors and windows, that is the method we will use.

Asbestos Testing and Removal – MA Assist

Delivers a fully licensed asbestos removal service. Following an initial verification inspection, our surveyors will assess and sample where Asbestos Containing Materials (ACMs) are suspected, saving time and cost in removing the need for multiple visits.

Samples are sent to UKAS licensed laboratories with results confirmed within 48 hours. When the presence of asbestos is confirmed, we arrange for its removal by an entirely independent, accredited removal company.

Our work adopts European quality standards and takes away any potential conflict of interest by separating the testing and analysis from the asbestos removal element of the claim.

Building Reinstatement and Repair – MA Assist

Delivers a national service covering all elements of building repair including plumbing and gas works, carpentry and joinery, plastering, painting and decorating, electrical works (including testing and certification), brickwork and stonework and roofing works. We can also carry our Construction Design Management (CDM) and property drying through the MA Dry process.