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Case studies

New client onboarding excellence

Read how MA Group demonstrated onboarding excellence and amazing customer services for a new client via Virtus Validations

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It never rains but it pours..

Read about the technical, large and complex project managed by MA Group and BRS Scotland that won the MA Group Special Project Award 2021 at our Annual awards ceremony.

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Caring for the elderly

Revival Thames Valley carried out a complex drying project in a flooded home for the elderly which involved a 300 year old building and many affected residents.

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Supporting vulnerable customers during Covid-19

How MA Group and its contractor, Property Services SDS, supported elderly vulnerable customers with a property claim during Covid-19 pandemic

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Great property claims planning and communication

How great property claims planning and communication by MA Group and contractors helped to keep Covid-19 vaccinations going.

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Spare a thought for builders

The challenges facing the construction industry in 2021 and the impact it will have on property insurers and their customers, builders and property insurance claims.

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Supporting a vulnerable customer in difficult times

At MA Group we have systems and training in place to quickly identify vulnerable customers and to ensure that their claims are monitored closely.

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Cutting edge complex drying

To save time and money and deliver a great service, Revival used cutting edge complex drying regime on a flood claim for a High Net Worth (HNW) customer in Gloucestershire.

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Technical briefing 2 – leak detection

This technical briefing explains the different types of leak detection equipment and techniques available and the advantages and disadvantages of each.

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Save the elephants!

Read how MA Group’s Integrated Property Claim Proposition was tested to the full by elephants. MA Assist and Revival work together to deliver exceptional service.

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Know your limits

MA Assist has been monitoring, controlling and managing its Builder Repair Network capacity for 25+ years, and the challenges have changed significantly over that time

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Technical briefing 1 – timber frame construction

This first briefing from Revival is about timber frame constructions and the steps that should be taken following a flood or escape of water.

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