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Case studies

Save the elephants!

Read how MA Group’s Integrated Property Claim Proposition was tested to the full by elephants. MA Assist and Revival work together to deliver exceptional service.

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Know your limits

MA Assist has been monitoring, controlling and managing its Builder Repair Network capacity for 25+ years, and the challenges have changed significantly over that time

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Technical briefing 1 – timber frame construction

This first briefing from Revival is about timber frame constructions and the steps that should be taken following a flood or escape of water.

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Plugging the leaks – Part 3

We analyse our data again to look at how escape of water claims in the property insurance industry are affected by different commercial models and practices.

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Plugging the leaks – Part 2

Data analysis on the reasons for escalating EOW claims values, identifying the reasons for the EOW claims in the first place and what makes some claims more severe than others.

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Plugging the leaks – Part 1

This paper, the first in a three part series, looks at the facts and analyses our data to understand the drivers behind increases in escape of water claims (EOW) values.

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Putting our money where our mouth is…

MA Group introduced new products and services to address the issues we raised in 2015 about claims validation, management, schedules of rates

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Making the most of 20+ years of data

Using 20+ years of property insurance claims data to help our clients better understand the service they are providing to their customers.

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SUPPORTING Pledge in action

How MA Assist and its contractor put our SUPPORTING Pledge into action for a vulnerable customer, providing reassurance and information throughout the property claim.

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Looking after vulnerable customers

How the property claims industry is looking after vulnerable customers and what MA Group is doing to help and where we think improvements can be made.

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Primary Authority advice for property insurance claims

Primary Authority partnership advice on the implications for the insurance industry of the new consumer rights regulations in 2015.

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Perfect Storm

Managing surge events in the property insurance industry needs strong supply chain management and support for supply chains in the good times and the bad.

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