Using 20+ years of property insurance claims data to help our clients better understand the service they are providing to their customers.
How MA Assist and its contractor put our SUPPORTING Pledge into action for a vulnerable customer, providing reassurance and information throughout the property claim.
How the property claims industry is looking after vulnerable customers and what MA Group is doing to help and where we think improvements can be made.
Primary Authority partnership advice on the implications for the insurance industry of the new consumer rights regulations in 2015.
Managing surge events in the property insurance industry needs strong supply chain management and support for supply chains in the good times and the bad.
Final analysis with feedback from Parts 1 and 2, more detail on the Consumer Rights challenges facing the industry and a vision for the future of Surveying and Scopes of Works.
We examine the challenges that the property claim validation scoping and surveying models are creating and where there is scope for improvement in the property claims industry.
The proliferation of Schedules of Rates in the property insurance industry is having a detrimental effect on insurers and their customers.