Read how MA Group’s Integrated Property Claim Proposition was tested to the full by elephants. MA Assist and Revival work together to deliver exceptional service.
MA Assist has been monitoring, controlling and managing its Builder Repair Network capacity for 25+ years, and the challenges have changed significantly over that time
This first briefing from Revival is about timber frame constructions and the steps that should be taken following a flood or escape of water.
We analyse our data again to look at how escape of water claims in the property insurance industry are affected by different commercial models and practices.
Data analysis on the reasons for escalating EOW claims values, identifying the reasons for the EOW claims in the first place and what makes some claims more severe than others.
This paper, the first in a three part series, looks at the facts and analyses our data to understand the drivers behind increases in escape of water claims (EOW) values.
MA Group introduced new products and services to address the issues we raised in 2015 about claims validation, management, schedules of rates
Using 20+ years of property insurance claims data to help our clients better understand the service they are providing to their customers.
How MA Assist and its contractor put our SUPPORTING Pledge into action for a vulnerable customer, providing reassurance and information throughout the property claim.
How the property claims industry is looking after vulnerable customers and what MA Group is doing to help and where we think improvements can be made.
Primary Authority partnership advice on the implications for the insurance industry of the new consumer rights regulations in 2015.
Managing surge events in the property insurance industry needs strong supply chain management and support for supply chains in the good times and the bad.
