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Case studies

Plugging the leaks 2023 update

This is an update to our original Plugging the leaks series of articles that we published in 2018, with more recent data to see if trends have continued or changed

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Moderating our excesses

An analysis of the challenges around excesses affect the management of property claims and complaint ratios and details on what MA Group has done to alleviate them.

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Managing multiple issues on a complex claim

Another example of a complex property claim with multiple issues managed by MA Group’s Technical, Large and Complex team

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Technical briefing 4 – The science of drying

The science of drying property and how MA Group is using Technology to REVOlutionise Restoration – introducing TREVOR

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Some things you learn best in calm, and some in the storm

An analysis of storm claims performance of the industry by looking at the recent named storms in the UK, from Arwen to Eunice.

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Tackling bewilderment and things left unsaid

MA Group Property Claims brings coordinated property claims management to a vulnerable customer left bewildered by the process

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Technical briefing 3 – Changes to Building Regulations and Legislation 2022

How the Building Safety Bill and new Building Regs will impact the property insurance claims industry

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Miracle on an Essex street

Ho ho ho. A festive case study featuring a retired Beefeater, a team of claims elves and a magic Project Manager from BRS who can make Christmas wishes come true!

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New client onboarding excellence

Read how MA Group demonstrated onboarding excellence and amazing customer services for a new client via Virtus Validations

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It never rains but it pours..

Read about the technical, large and complex project managed by MA Group and BRS Scotland that won the MA Group Special Project Award 2021 at our Annual awards ceremony.

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Caring for the elderly

Revival Thames Valley carried out a complex drying project in a flooded home for the elderly which involved a 300 year old building and many affected residents.

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Supporting vulnerable customers during Covid-19

How MA Group and its contractor, Property Services SDS, supported elderly vulnerable customers with a property claim during Covid-19 pandemic

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