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Case studies

Putting our money where our mouth is…

MA Group introduced new products and services to address the issues we raised in 2015 about claims validation, management, schedules of rates

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Making the most of 20+ years of data

Using 20+ years of property insurance claims data to help our clients better understand the service they are providing to their customers.

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SUPPORTING Pledge in action

How MA Assist and its contractor put our SUPPORTING Pledge into action for a vulnerable customer, providing reassurance and information throughout the property claim.

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Looking after vulnerable customers

How the property claims industry is looking after vulnerable customers and what MA Group is doing to help and where we think improvements can be made.

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Primary Authority advice for property insurance claims

Primary Authority partnership advice on the implications for the insurance industry of the new consumer rights regulations in 2015.

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Perfect Storm

Managing surge events in the property insurance industry needs strong supply chain management and support for supply chains in the good times and the bad.

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Survey the future with Scoper

Final analysis with feedback from Parts 1 and 2, more detail on the Consumer Rights challenges facing the industry and a vision for the future of Surveying and Scopes of Works.

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Scope for improvement

We examine the challenges that the property claim validation scoping and surveying models are creating and where there is scope for improvement in the property claims industry.

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Schedules of Rates – a SoRe point?

The proliferation of Schedules of Rates in the property insurance industry is having a detrimental effect on insurers and their customers.

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