In November 2023 Revival was appointed to dry and restore a four bedroom home where pipes had burst under the kitchen units. The incident happened on 16th September and originally the insurer triaged the claim to a surveying company. This inappropriate triage meant that the loss adjuster wasn’t appointed until 2nd October and, rather incredibly, Revival weren’t appointed for another seven weeks!
Such delays had ensured that the damage was more extensive than it would have been had Revival been appointed more promptly – the appropriate first supplier on site for such a clearly extensive EOW claim should have been the restoration company.
Revival attended immediately and found that the entire ground floor was affected (kitchen diner, lounge, hallway and office) and there was visible mould in the affected areas. As the contents throughout the ground floor had been sat in damp conditions for so long (due to delays in appointing Revival) they were mouldy and needed to be removed, assessed, thrown away or stored ready for specialist cleaning.
The loss adjuster recommended that the customers should be moved to alternative accommodation.
The costs on this claim had already escalated as a result of the poor triage process and delays, so it was important that Revival and TREVOR got to work quickly.
Readings are key
Consistent data collection is key for TREVOR. So all Revival branches are required to take extensive and consistent moisture readings at the first inspection and subsequent visits.
The initial Moisture Control (MC) readings measure the moisture content of all the materials affected in the property. MC target readings are then recorded to determine the drying goals for each material that is measured within a property. This is where TREVOR gets involved.
Using the consistent data from site, algorithms and the psychrometry of drying TREVOR compares the initial MC readings for each material against the target MC readings to determine how long it will take to dry the property. Subsequent actual MC readings then help TREVOR determine whether the drying goal is on track to being achieved.
Being able to accurately predict the dry date means that MA Group can line up the next suppliers in the claim, well before a drying certificate is issued, creating even more savings for insurers.
TREVOR says no!
The Revival technician predicted that drying would take 42 days, however TREVOR applied the science and determined that the property should be dry in less than 21 days. TREVOR flagged up an anomaly and alerted the system. We were able to intervene to support the technician on site with his drying regime design.
The MA Group technical team looked at the data and, using the MC readings combined with the age and construction of the property and the strip outs required, agreed with the branch that drying should take no more than 28 days with a more bespoke and targeted drying regime.
The team was able to identify that the planned drying method was not the most efficient and recommended tenting of the floors to focus drying to the concrete and lower walls where the damage was located, and the use of desiccants with three refrigerants to control/maintain humidity levels. This reduced the equipment on site from 16 items to 9, reducing electricity costs.
This intervention has halved the cost of the drying regime and halved the alternative accommodation costs that related to restoration works.
The science of drying saves time and cost
Because TREVOR has already predicted the dry date MA Group is already informing the loss adjuster when the reinstatement suppliers can expect to start their works. This takes even more time and cost out of the claim for the insurer by reducing hand-offs and delays. This is particularly important when expensive alternative accommodation is being used.
Using data, algorithms and mobile technology tools, TREVOR applies the science to predict outcomes, create confidence and deliver excellence in drying. This digital solution supports trained technicians to deliver certainty around drying by accurately predicting how long a drying regime will take and to alert technicians and Revival when the regime is not working as it should.
We use TREVOR to manage branch performance and inform insurers how much time and cost we have saved them. For the insurer involved in this claim, across all their claims so far, TREVOR has had an impact on 87% of claims, saved 5,696 drying days (average of 18.5 days per claim) and saved 171 tonnes of CO2!