NEWS

September 2022 update

A big thank you

Thank you to everyone who supported our Annual Charity Golf Day and Dinner on 8th September. The weather wasn’t as kind to us this year as it has been in previous years, but everyone seemed to have a great day. For more information on the day, including how much we raised, please read on.

We also bring you news on our latest technological update, TREVOR, and the usual MAD awards.

Charity Golf Day and Dinner

We held another hugely successful Charity Golf Day and Dinner at the Oxfordshire Golf Club. This was the biggest we have held so far with a record number of suppliers and clients attending. We are delighted to announce that we raised £13,000 for the Oxford Young Adult Clinic, so thank you to all of the generous people who contributed to this fantastic result.

Phoenix Property Maintenance team, team prize winners, on the course at the golf day

Well done to Phoenix Property Maintenance who won the team prize. They have been attending our golf day for many years and finally winning the trophy was an emotional occasion for them! Well done the runners up, Walsh Renovations, and to Safeline Environmental who came third.

Walsh Renovations team, golf day runners up, holding their prizes Safeline Environmental team, third at the golf day, at the evening dinner

Other winners on the day were Russell Legg for nearest the pin on the 5^th hole and Elliott Ferris for the longest drive on the 10^th hole.

Smiling guests seated at tables during the golf day dinner Guests at the golf day dinner listening and smiling

TREVOR

Last week we launched TREVOR, Technology REVOlutionising Restoration. We are putting the science back into drying.

Psychrometric chart plotting dry bulb temperature, wet bulb temperature, dew point and moisture content

Using data, algorithms, mobile technology and Artificial Intelligence tools, TREVOR applies the science to predict outcomes, create confidence and deliver excellence in drying. This digital solution supports trained technicians to deliver certainty around drying by accurately predicting how long a drying regime will take and to alert technicians and Revival when the regime is not working as it should.

Using the data collected by our Revival technicians we have created mathematical models showing how long it takes, on average, for each type of building material to dry. We are using this data to monitor and manage drying regimes across the UK, eliminating the challenges and uncertainty our industry faces when drying properties. Fundamentally, by creating TREVOR we are reducing claim lifecycles through this combination of optimal restoration regime and being able to plan and commence reinstatement earlier

This approach deals with the challenges facing the restoration and insurance industries by:

Collecting data in a consistent way at appropriate intervals, from start to finish.
Supporting accurate decision making and drying regime design on site.
Providing assurances, through data collection and evidence, on the effectiveness of technicians and branches.
Identifying training needs at all levels of the business.
Delivering shorter claim durations and reduced costs for insurers and their intermediaries.
Making better predictions of drying times so allowing better liaison and co-ordination amongst parties.
Avoiding unnecessary drying regimes.
Creating more capacity within our network to deal with more claims and surges.
Reducing CO2 emissions and the environmental impact of electrical usage on drying equipment.
Delivering better outcomes for customers.

When combined with our integrated solution that includes our own BRN and disaster recovery capabilities, TREVOR helps us ensure that we deliver the most efficient claims management service and happier customers.

On average, TREVOR reduces claim durations by 21 days and average claim costs by £600.

If you missed the technical briefing and opinion piece that we issued last week you can still read it on our website CLICK HERE.

Using TREVOR we can analyse the data of any insurer or intermediary to see how effective their historic drying regimes have been. If you would to take advantage of this offer of complimentary analysis please get in touch.

Annual Awards lunch

Invitations are going out for our next event, the MA Group Annual Awards Lunch. We held our first awards lunch last year, and the feedback was amazing. This year it is being held on 3rd November at the same venue, Chartered Accountants Hall in the City of London.

Glass MA Group Property Claims award trophies lined up at the annual awards

We will be celebrating the incredible work that our suppliers do for MA Group Property Claims and New Homes Customer Care. If you would like to join us please get in touch with Sally-Ann Johnson.

MA Group MAD Awards

As we didn’t have a newsletter in August we are updating you on the MAD award winners for July and August:

In July we had a high number of MAD announcements so the Executive Team wanted to recognise a four people for being MAD in July.

Mike Wasmuth and Alex Sztyber-Keeley have both been with us a relatively short space of time but are already making a positive impression on our clients, suppliers and with their colleagues.

In addition, the Executive Team recognised Geof Loe and Matt Vaughan-Roberts. Both worked very hard in the month on a complicated recovery case, and their expertise and knowledge helped mitigate potential losses for all whilst ensuring a satisfactory outcome for all parties.

In August the MAD award winner was Kellie Giblin.

One of our Claims Managers took a call from a customer who was “singing Kellies praises”. He said that she helped him no end, she calmed him down and made the claim journey smooth for him and his family again. He was very impressed with the way she handled him as he said he wasn’t particularly pleasant, but Kellie wasn’t fazed and dealt with him amazingly.

Well done to you all.