Sustainability

We recognise that our operations may result in carbon emissions to air and can generate waste. We also understand that the market we operate within is under particular focus in relation to ESG policy and sustainability, which has been further highlighted recently via COP26 and its goal setting https://ukcop26.org/cop26-goals.

It is our aim to measure and, over time, reduce our Scope 1, 2 and 3 carbon emissions in line with the UK Government’s Greenhouse Gas (GHG) reporting:

• Scope 1 emissions – GHG emissions that we directly make, e.g. while running vans
• Scope 2 emissions – GHG emissions that we indirectly make, e.g. from energy generated for heating and cooling buildings.
• Scope 3 emissions – GHG emissions that are created by our supply chains, e.g. construction materials used by suppliers, consumables that MA Group buys.

Initiatives that we have already put in place include:

• Investment in fuel efficient Renault vans for NHCC and the owned Revival franchise.
• Optimal use of virtual meetings to avoid physical travel, lessening the environmental impact of day-to-day trading.
• Use of recycled furniture in the new MA Group offices and the replacement of all lighting with energy efficient LED lighting.
• Replacement of all plastic cups and cutlery with reusable alternatives for all MA Group office staff.
• Contracts with surface repair specialists to encourage repairs rather than replacements of a wide range of surfaces including, but not limited to, kitchen worktops, tiles, windows and doors, ceramics and sanitaryware.
• A procurement agreement with Travis Perkins, so that MA Group, its clients and customers benefit from their responsible sourcing and environmental initiatives.
• Contracts with responsible, licensed suppliers for the safe and environmentally responsible disposal of waste such as asbestos containing materials and contents deemed beyond economic repair during the disaster restoration process.

Reduction of carbon emissions by encouraging vehicle sharing and managing supply chain capacity to ensure suppliers’ travel to site is minimised.

We aim to:

This environmental policy applies to all our operations including management, office services, field-based operations and procurement. Jorge Gonzalo (Chief Operating Officer) is responsible for ensuring that the policy is implemented. However, all employees have a responsibility to ensure that the aims and objectives of the policy are met. Sustainability is at the very heart of our operation and forms a standardised agenda item at our executive meetings, to ensure business decisions are taken with consideration for their environmental impact.

Initiatives that we are currently working on include:

• Reduction of carbon emissions through the use of artificial intelligence and technology to ensure the energy used during drying restoration is kept to a minimum (TREVOR). TREVOR enables us to monitor drying regimes, predict optimum drying times and stop poor or inefficient drying practices.
• Reduction in the use of paper and travel between site and office by our supply chains through the roll out of Scoper to all suppliers. Scoper is our mobile app that enables suppliers to capture data on site and transmit it automatically into MA Group’s management systems, Pulse and Reflex 360. By the end of 2022 all suppliers will be able to capture and remotely transmit the following with images, video and voice recordings:
  • Schedules of works and priced scopes,
  • Risk assessments and construction phase health and safety plans,
  • Completion reports and customer sign offs,
  • Customer satisfaction questionnaires,
  • Complaint inspections and reports,
  • Claim validation and cash settlement reports.

• Work with clients to identify cost effective ways of mitigating future damage and so reduce the waste that is created by reinstatement and restoration activities following flood and escape of water. Initiatives range from encouraging the fast appointment of Revival to mitigate immediate damage, an integrated claims management approach to reduce inefficiencies and unnecessary works and travel, through to data analysis and research to identify materials and technology that can be used in the reinstatement process to reduce the chance and environmental impact of future claims.

• Training in waste management for all staff and incorporation of this training into the induction programme for new employees.