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Technical expertise

We’re lucky enough to employ some of the brightest and best talent in the sector – claims managers, loss adjusters, builders, surveyors, business analysts and technology wizards.

We believe that no other organisation within our sector has such a strong combination of insurance knowledge, building repair expertise and business management skills as well as a detailed understanding of customer service excellence.

Technical, Large and Complex (TLC)

We recognise that more complex claims require additional focus to aid communication with all stakeholders, the co-ordination of multiple supplier partners and oversight by technically expert construction professionals. MA Group’s integrated solution, using our drying, restoration and claims management capabilities alongside our technical experts, ensures we deliver world class Net Promoter Scores for our clients.

We can effectively manage:

Buildings Expertise

Buildings Expertise

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Supply Chain Management

Supply Chain Management

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Our Suppliers

Our Suppliers

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Data and Insights

Data and Insights

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Proposition Team

Proposition Team

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Buildings Expertise

We understand property and how to project manage property repairs. We have decades of experience in insurance claim reinstatement and restoration, backed up by a national network of suppliers and specialist teams experienced in handling insurance-related remedial works in both domestic and commercial property sectors. From our Chartered Builder CEO through to Chartered Surveyors and BDMA technicians we have property experts throughout the senior management team and supply chains.

We manage programmes of works on properties ranging from single family homes to high rise, multi occupancy residential and commercial premises across the UK, through our Virtus, Revival, MA Assist and NHCC brands.

We also have expertise in schedules of rates and how to use them to get the best out of a supply chain. Our bespoke National Schedule of Rates (NSR) has been designed by independent experts for the work that we do for insurers. NSR is a useable and clearly defined schedule of rates that:

1
reduces the number of provisional sum items in scopes
2
is aligned to current practices and rates
3
ensures consistent scoping and accuracy
4
ensures that scheduled line items account for 80% of spend
5
reduces the number of variations
6
has a comprehensive pre-amble and supporting documentation

The NSR provides clarity to all parties in understanding what is and is not included within the schedule of rates. It also provides best practice on how to scope insurance claims and what information is required to validate an insurance claim. As a result, contractors can quickly and accurately prepare a comprehensive scope of works that covers all of the predictable costs on a claim.

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Supply Chain Management

Supporting and motivating supply chains is key to delivering our great services to clients and their customers.

We reward great performers with more work and better rates, pay invoices weekly and on time and ensure that a steady stream of work is fed to suppliers in line with their capacity and capabilities. Where performance is below expectations, we take action quickly to address the underlying causes and help suppliers find solutions, through a 360 degree continuous improvement programme.

We measure performance across all our supply chains, and constantly provide feedback and analysis to suppliers:

1
Compliance

through our Agreement for Services and Supply Chain Manual and monitoring of legal and contractual requirements

2
Capacity

by supplier, postcode, client and service

3
Service Delivery Performance Indicators (SDPIs)

measuring time, cost and quality supported by a 5 star rating system, audits and reviews

4
Ratings and reviews

complaints, NPS and customer feedback is measured and reported

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Our Suppliers

We have UK-wide networks of building contractors, specialist contractors, surveyors and disaster restoration branches.

We have a strong reputation for reliable and predictable weekly payments, consistent volumes of work and for providing business and performance feedback and support for suppliers.

To apply to join our BRN network

Click here

To apply to join our surveying network

Click here
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Supplier Awards

We reward the best performers through our Quarterly and Annual Supplier Awards.

Every quarter MA Group rewards and recognises the best of its suppliers from its nationwide networks, presenting a certificate and bottle of champagne to the best performers.

Each year MA Group has an annual award for the best suppliers of the year across all of its networks. They are presented with their awards at an annual Suppliers Awards Lunch. We also host an annual charity golf day and dinner to which all suppliers are invited.

MA Assist Supplier of Quarter March 2022 - Northdown Property Services
Virtus Surveyor of Quarter March 2022 - Dan Stanton
Revival Branch of Quarter March 2022 - Revival Halifax
MA Assist Supplier of 2020/21 - Willis Construction
Virtus Surveyor of 2020/21 - Adam Smilie
Revival Branch of 2019/20 - Revival London South West

Data and Insights

MA Group holds a wealth of property claims data going back many years. With our integrated systems we can constantly analyse the data to look for ways to improve performance and to provide valuable insights for our clients.

Examples of the insights we have published can be found in our selection of case studies and opinion pieces.

View case studies

We can benchmark our data against any insurer’s data to demonstrate the savings and improvements we can make. For more details please get in touch.

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MINERVA

Our detailed understanding of our claims data helped us develop our MINERVA risk and reward pricing model. MINERVA reduces indemnity spend without any deterioration in performance and it has a number of elements:

M

Motivation for all parties – the suppliers through volume of work and weekly, timely payments, as well as risk and reward shared between the client and MA Group.

I

Incentivising suppliers to do it right first time – a fair schedule of rates with better margins for high performers.

N

National Schedule of Rates – fair and independent rates that are based on industry standards designed for the work we do.

E

Evidence based systems and control – ensuring costs are evidence based and reflective of the works required.

R

Right primary contractor model – giving MA Group the ability to manage all parties effectively.

V

Validate throughout – to ensure clients pay the right price for the right works and materials.

A

Analysis and feedback – analysis to understand behaviours and trends which is fed back into our systems, processes and algorithms to help us achieve the desired outcome.

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Proposition Team

Our Proposition team is responsible for IT project management and systems development as well as producing data and insights.

Our experienced business analysts have the capacity, competencies and desire to develop the MA Group proposition through continuous improvement, insights and adoption of new technologies.

Good project management requires sound organisational skills and great communication, supported by logical analysis and empathy. Our business analysts and implementation managers have all of these attributes and a deep understanding of our business and the industry in which we operate.

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