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Supply Chain Management

Supporting and motivating supply chains is key to delivering our great services to clients and their customers.

We reward great performers with more work and better rates, pay invoices weekly and on time and ensure that a steady stream of work is fed to suppliers in line with their capacity and capabilities. Where performance is below expectations, we take action quickly to address the underlying causes and help suppliers find solutions, through a 360 degree continuous improvement programme.

We measure performance across all our supply chains, and constantly provide feedback and analysis to suppliers:

1
Compliance

through our Agreement for Services and Supply Chain Manual and monitoring of legal and contractual requirements

2
Capacity

by supplier, postcode, client and service

3
Service Delivery Performance Indicators (SDPIs)

measuring time, cost and quality supported by a 5 star rating system, audits and reviews

4
Ratings and reviews

complaints, NPS and customer feedback is measured and reported

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