NEWS
INTEGRA AND MA ASSIST PARTNERSHIP RENEWED
MA Group is pleased to announce the continuation of its long‑standing relationship with Integra Insurance Solutions as we move into 2026.
Our relationship began in 2018 with Virtus Validations providing independent surveying and validation services. In 2024, it expanded to include MA Assist, delivering claims support for Integra customers who opted for a Building Repair Network solution. Under our newly agreed contract extension, MA Group looks forward to continuing to support Integra for many years to come, reinforcing and growing our strong, trusted, and collaborative relationship.
As we enter the eighth year of this partnership, MA Group remains focused on delivering a fast, high‑quality service that supports Integra Insurance Solutions in achieving its core objectives of Integrity, Innovation and Sustainability.
Melissa Bridges, MD of MA Group Property Claims, shared her thoughts on the renewal:
“We are thrilled to continue our partnership with Integra Insurance Solutions. This extension not only reflects our shared commitment to excellence but also reinforces our dedication to delivering innovative solutions that align with our mutual values. Together, we look forward to achieving even greater success in the years ahead.”
REVIVAL
In January alone, Revival Technicians entered 7,317 meter readings across 862 claims, enabling TREVOR to generate 3,769 scientifically predicted drying dates.
This scale of consistent data capture—combined with TREVOR’s predictive analytics—means insurers benefit from greater certainty, earlier decision-making and faster overall claim progression.
Revival’s average drying time held steady at 14 days, maintaining the strong performance achieved through the summer. This level of consistency demonstrates the reliability of TREVOR’s modelling under varying seasonal conditions.
Technology to REVOlutionise Restoration
WELCOME MATT HURREN
Meet Matt Hurren – Magicman’s New Contact Centre Manager
Matt brings over 15 years of experience in Contact Centres across multiple sectors, developing strong expertise in trend analysis, customer journey design and team leadership. His background ranges from handling 999 emergency calls to managing frontline teams in both the charity and energy industries.
Known for performing at his best under pressure, Matt enjoys the fast‑paced, varied nature of frontline operations. He is committed to championing customer needs and managing resources effectively, even within tight budgets.
In his new role, Matt is focused on streamlining our Control Centre processes and reinforcing our commitment to putting customers first. His goal is to ensure the customer journey is as seamless and rewarding as the hard surface repair itself.
BUCKS SKILLS FESTIVAL
The MA Group is pleased to announce our support for The Bucks Skills Show 2026, taking place on 4–5 March at Stoke Mandeville Stadium.
The event provides an outstanding platform for individuals exploring future career pathways, helping people of all ages and backgrounds discover new opportunities and be inspired to pursue their ambitions.
We will be proudly showcasing all MA Group brands, including interactive surface repair demonstrations delivered by our Magicman team.
For more information on the event –
https://bucksskillshub.org/pages/skills
NETWORK WITH MAGICMAN
We had a fantastic evening at The Chartered Institute of Building (CIOB) London Hub Construction Social on Wednesday. It was an honour for Magicman to be a part sponsor of the event. A huge thank you to Gemma, Stuart and Beth for organising such an excellent night.
It was also great for our team to meet Dr Victoria Hills MRTPI FICE FRSA MCMI, the new CIOB CEO.
If you would like to learn more about Magicman and how we support the construction sector, feel free to reach out. We’d be happy to arrange a call and walk you through our services. Please do not hesitate to contact Head of Sales & Account Management, Alan Pumfrey at alan.pumfrey@magicman.co.uk
MONDAY METHOD
We’re excited to share that we’ll soon be rolling out The Monday Method across MA Group — our new, unified Account Management Standard. It’s designed to bring greater consistency, clearer visibility, stronger governance, and an even better experience for every one of our clients.
To kick things off, we brought the team together for a hands‑on workshop. This first stage covered the core principles of the Monday Method, introduced the new workflow, clarified roles and responsibilities, and set out the governance rhythm that will guide how we work together going forward.
It’s an important step in making sure we’re all aligned on expectations, deliverables and ways of working — helping us raise performance, strengthen collaboration, and continue improving client satisfaction across the Group.
REFLEX 360 MARINE
Magicman is about to unveil a breakthrough that will transform marine operations forever. Control like never before. Transparency without compromise. Performance at its peak. Keep your eye on LinkedIn — the future is closer than you think.
MARCHING INTO MARCH
We are out and about in March, hope to see you at one of the following events:
Bucks Skill Show – Stoke Mandeville – 4/5 March
InsureTech Conference – The O2, Greenwich – 18/19 March
ILC Property Claims Lunch – Connaught Rooms, Westminster – 27 March
GET IN TOUCH
If you’d like to get in touch about any of the topics covered, or to learn more about upcoming events, please contact the Communications Team at Communications.Team@maassist.com.
