NEWS
SOMETHING EXCITING IS COMING THIS AUGUST…
Behind the scenes, we have been working on something special, something that will strengthen how we invest in our people, develop skills and support career progression across MA Group.
We are keeping the details under wraps for now, but all will be revealed very soon.
WATCH THIS SPACE…
5 STAR PERFORMERS
5 Star Virtus Surveyors
⭐ 44% of the Virtus Surveying Network Achieved 5 Star Status in June! a brilliant reflection of the expertise, professionalism and customer care shown across the team.
Every survey is an opportunity to provide reassurance, build confidence and help customers through what can often be a difficult time. Achieving 5 Star status recognises those who consistently deliver excellence where it matters most:
📍 Responsiveness – reaching customers quickly when they need us
💬 Customer Experience – creating confidence through outstanding service
📈 Quality & Consistency – delivering accurate outcomes and reliable reporting every time.
Congratulations to our June 5 Star surveyors:
Andy Giles • David Brand • David Sharratt • Duncan Forrest • Ian Harber • Ian Lancaster • Ivor Mackenzie • Jason Pearce • Jeremy Pathak • Joel Mounsher • Lawrence Knight • Mike Davies • Paul Collier • Rob Wheeler • Simon Green • Steve Byrne • Tony Wildy • Tom Harvey
5 Star Revival Branches
⭐ 59% of the Revival Network Achieved 5 Star Status in June!
⭐ A fantastic achievement that reflects the consistency, professionalism and customer focus across our branches.
5 Star status recognises outstanding performance where it matters most:
🚀 Fast, responsive service delivery
🏠 Excellent restoration project management
💬 Strong customer advocacy and satisfaction
📈 Positive customer feedback
🔄 A commitment to continuous improvement
A huge congratulations to our June 5 Star branches:
Belfast • Birmingham Central • Brighton • Cheltenham • Crawley • Dartford • Exeter • Gillingham • Liverpool • Manchester • Milton Keynes • Peterborough • Portsmouth • Sheffield • Strathclyde • Sunderland • Wessex
5 Star MA Assist Builders
⭐ Celebrating 5 Star Performance Across Our BRN Reinstatement Network
⭐ Exceptional reinstatement is about far more than completing repairs. It’s about responding quickly, managing claims effectively and delivering a first-class customer experience from start to finish. Each month, we recognise the BRN partners who consistently set the benchmark through outstanding performance across the measures that matter most:
🔹 Speed of response
🔹 Effective claim management
🔹 Customer advocacy and NPS
🔹 Customer feedback and engagement
🔹 Continuous improvement and best practice
Congratulations to our June 5 Star partners:
Burngreave Building Company Ltd • CS Home Solutions Ltd • Eden Surveying Services Limited • Fisher Brickwork Ltd • Home Safe Property Services Limited • Property Services – SDS Ltd
ANNUAL ACM TRAINING STRENGTHENS TEAM KNOWLEDGE
During July, we welcomed Joe Timmins from Safeline Environmental Limited – Licensed Asbestos Removal Contractors to our Aylesbury Central Office to deliver our annual Asbestos Containing Materials (ACM) training to the Control Centre teams.
The session provided valuable insight, practical guidance and technical knowledge, helping our claims handling colleagues continue to deliver the highest standards of service and support to our customers.
Feedback from those who attended was overwhelmingly positive, with the training described as engaging, informative and thought-provoking. Sessions like these reinforce the importance of continuous professional development, giving our teams the confidence and expertise to manage claims safely, effectively and with the customer at the heart of every decision.
We are committed to investing in learning opportunities that enhance both technical capability and customer outcomes, ensuring our people have the knowledge they need when it matters most.
A huge thank you to Joe and the wider Safeline Environmental team for their continued partnership and willingness to share their expertise. Strong supplier relationships like this play an important role in developing our people and helping us deliver an outstanding service every day.
AI, THE MA GROUP & DOWNING STREET
AI has the potential to transform the way UK businesses operate, improving productivity, strengthening competitiveness and creating new opportunities for growth. The challenge now is ensuring SMEs have the support, confidence and practical pathways to adopt these technologies successfully.
It was therefore a privilege for our CEO, Paul Hayman – FCIOB, to represent MA Group at an AI Roundtable hosted at 10 Downing Street, chaired by James Carroll, Special Adviser to the Government, following an invitation from Laura Kyrke-Smith MP in partnership with Buckinghamshire Business First
The discussion brought together business leaders to explore how Government can help accelerate AI and digital adoption across the UK’s SME community, and how collaboration between industry and policymakers can unlock greater innovation and economic growth. At MA Group, we’re already embracing AI and digital technologies to enhance customer outcomes, improve operational efficiency and support smarter decision-making. It was encouraging to contribute to a conversation focused on ensuring businesses of all sizes can realise the benefits these technologies offer.
A sincere thank you to everyone involved in organising and contributing to such an engaging and forward-looking discussion. We’re excited to see how these conversations translate into meaningful action for UK businesses.
CARE ENGLAND FORUM 2026
During July, Tony Kinch represented Magicman at the Care England Forum 2026, held at Chesford Grange Hotel, Kenilworth.
The event brought together senior leaders from across the care sector alongside trusted suppliers to share ideas, build stronger partnerships and discuss the future of care services.
Throughout the day, Tony met with care providers to discuss how Magicman’s specialist repair solutions help reduce disruption, extend the life of valuable assets and maintain safe, welcoming environments for residents, visitors and staff. The forum provided an excellent opportunity to showcase the benefits of repair over replacement, demonstrating how organisations can achieve significant cost savings while supporting their sustainability goals.
Events such as the Care England Forum are an important part of strengthening relationships within the sector, enabling us to better understand the challenges facing care providers and continue delivering solutions that protect both facilities and budgets.
Thank you to everyone who took the time to meet with Tony—we look forward to building on the conversations and partnerships that began at the event.
KEVIN KEEGAN
We were deeply saddened to hear of the passing of football legend Kevin Keegan following his battle with cancer, aged 75. Kevin was our guest speaker at the inaugural MA Awards back in November 2021, and it was a true privilege to work with him. He brought warmth, insight, and genuine passion to the event, leaving a lasting impression on everyone in attendance. Our thoughts are with his family, friends, and all those who knew and admired him during this difficult time.
NATIONAL COUSINS DAY
National Cousins Day was celebrated on 24 July, providing the perfect opportunity to recognise one of MA Group’s unique family connections.
Our very own family trio—Amy Murray, Caitlyn Murray and Ryan Stevens—really are cousins and have amassed an incredible 28 years of combined service with MA Group.
Starting their careers as Claims Technicians, Amy and Caitlyn have progressed into management roles as Resolver Team Manager and Claims Manager respectively, while Ryan has built a successful career as a Senior Account Executive. Together, they have made a significant contribution across different areas of the business.
Their achievements speak for themselves, with accolades including Employee of the Year, Employee of the Year nominee and Dale Carnegie Highest Achiever, reflecting the talent, dedication and ambition that continue to help drive MA Group forward.
We are incredibly proud to have this award-winning, Aylesbury-based family trio as part of Team MA Group, and we thank them for their continued commitment and contribution. 👏
CRC EMPLOYEE OF THE MONTH | JUNE
Announced in July, congratulations to Jordan Crossley, who was named CRC (Cosmetic Repair Company) Employee of the Month for June.
Jordan earned this recognition through his hard work, positive attitude and unwavering commitment to delivering outstanding results. He is the kind of technician every team values, approaching every project with a genuine can-do attitude, taking pride in every repair and consistently achieving an exceptional standard of workmanship.
Whether working alongside colleagues or supporting customers, Jordan is always professional, approachable and brings a great sense of humour to the team. It is people like Jordan who continue to strengthen CRC’s reputation for quality and service.
Meet Jordan
Favourite takeaway: Curry
Dream holiday destination: Nashville
Tea or coffee: Coffee – no hesitation!
Favourite part of the job: “The variation in the work—every day is different.”
If you won the lottery tomorrow, what’s the first thing you’d buy? A holiday!
A huge congratulations to Jordan on this well-deserved recognition. Thank you for your dedication, professionalism and positive attitude—we’re proud to have you as part of the CRC team. Keep up the fantastic work! 👏
GET IN TOUCH
If anything we’ve covered has sparked your interest — or you’d like to hear more about upcoming events — drop the Communications Team a line at Communications.Team@maassist.com.
